Booking Process

All bookings for training events will be recorded by InspiringWays on a training booking system. All details, including the agreed price will be electronically sent to the booker on a booking form. On receipt of a booking form, it is the Customer’s responsibility to check for accuracy, enter a purchase order number on it, check the invoicing address is correct, sign the booking form and email it back to InspiringWays. This booking form is confirmation of the order and also makes the order subject to the cancellation terms and conditions highlighted on the document.

All provisional course bookings must be confirmed within 15 working days of the start date.

Delegates are required to arrive at the course in good time. If the delegate is unable to attend on the day of training due to unforeseen circumstances, we will still have to charge you as we still incur costs.

Course Location & Timings

Joining instructions will be sent to each registered delegate 10 working days prior to the course.

Special Considerations

Please advise us in advance if delegate(s) have any special dietary requirements, any physical disabilities or communication barriers that would impact upon the training course.

We will endeavour to cater for everyone, but we do require notification in advance.

Cancellations

Please note your booking may be subject to a cancellation charge. Cancellations made within 10 working days of the course start date are subject to a 100% cancellation fee. All cancellations must be notified to InspiringWays Training & Consultancy Limited by email. Delegate substitutions are welcome provided that stated course pre-requisites and any additional charges are met.

Notice given by client

11 – 15 working days – 50% of course fee due
10 working days or less – 100% of course fee due
No-attendance without notice – 100% of course fee due

InspiringWays Training reserves the right to cancel or reschedule any course and will advise the customer as soon as reasonably possible once this change is known.

Payments

Please ensure that payment is received within 30 days of the course invoice.

Warranty & Liabilites

The Customer accepts responsibility for verifying that the courses are suitable for the requirements of the delegate attending a particular course and that the delegate has the necessary level of competence to be able to meet the objectives of the course. InspiringWays is not liable to the Customer, either in contract, tort (including negligence) or otherwise howsoever arising for any direct or indirect loss of profits, business or anticipated savings, nor for any indirect loss or damage or for any destruction of data.

Skills Cards & Pre-payments

All forms of pre-payments are given an expiry date. The expiry date for pre-payments and Skills Cards is 18 months from time of confirmation.